Frequently Asked Questions

Where do you ship?

We ship across Australia, and shipping is free on every order with no minimum spend.

How long will my order take to arrive?

Orders are packed within 1–2 business days and usually arrive within 5–10 business days after that — around 6–12 business days in total. You'll find the full breakdown in our Shipping Policy.

Can I track my order?

Yes. As soon as your order ships, we'll email you a tracking number so you can follow it to your door. If it hasn't arrived, check your junk folder first, then get in touch.

What payment methods can I use?

You can pay with Shop Pay, Apple Pay, or Google Pay, or with Visa, Mastercard, American Express, or UnionPay. The full list of accepted methods is in our Payment Policy.

Is checkout secure?

Absolutely. All payments run through Shopify's secure, encrypted checkout, and your card details are handled directly by the payment provider — we never see or store them.

What's your return policy?

You can return eligible items within 30 days of delivery, as long as they're unworn, unused, and in their original condition and packaging. This sits alongside your rights under the Australian Consumer Law. Full details are in our Refund Policy.

Who pays for return postage?

For change-of-mind returns, you arrange and pay for the return postage. If an item is faulty, damaged, or incorrect, we cover the return cost — just reach out and we'll sort it out. See our Refund Policy for how to get started.

How long do refunds take?

Once your return reaches us and has been checked, approved refunds are sent back to your original payment method within 7 business days. Depending on your bank, it can take a little longer to show on your statement.

Can I change or cancel my order?

We start preparing orders quickly, so if you need a change, contact us as soon as you can and we'll do our best. Once an order has shipped it can't be changed, but you can still return it under our Refund Policy.