Refund policy

30-Day Returns

We hope you love what you ordered, but if it's not quite right you have 30 days from the day it arrives to request a return. Items need to come back unworn and unused, in their original condition, with any tags still on and in the original packaging. Please keep your order confirmation or proof of purchase handy.

Your Rights Under Australian Consumer Law

Our returns policy sits alongside your rights under the Australian Consumer Law, which it does not take away or limit. If a product has a major problem or isn't of acceptable quality, you may be entitled to a repair, replacement, or refund. Nothing in this policy excludes the consumer guarantees you're entitled to by law.

Faulty, Damaged, or Incorrect Orders

If your order turns up faulty, is damaged in transit, or isn't what you ordered, email contact@jeffandnikki.com within 30 days of delivery with your order number and clear photos of the problem. In these cases we'll sort out a replacement, store credit, or a full refund — your choice — and we'll cover the return postage, so you're never out of pocket for a mistake on our end.

How to Start a Return

Get in touch at contact@jeffandnikki.com before posting anything back. Once your return is approved we'll pass on the return address and what to do next. For change-of-mind returns you arrange and pay for the return postage yourself. Items sent back without approval can't be accepted. For delivery timings, see our Shipping Policy.

Exchanges

The quickest way to end up with the piece you want is to return the original and, once it's approved, place a new order for your preferred item.

Non-Returnable Items

A few things can't be returned: sale items, gift cards, and anything no longer in its returnable condition (worn, used, or missing tags or original packaging). Not sure whether something qualifies? Just ask and we'll let you know.

Restocking Fees

There are no restocking fees here. When you return an eligible item, you're refunded the full price you paid for it.

Refunds

Once your return reaches us and has been checked, we'll let you know whether it's approved. Approved refunds are returned to your original payment method within 7 business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.