Shipping policy

Free Shipping on Every Order

We offer free standard shipping on all orders, with no minimum spend. The price you see at checkout is the price you pay — there are no separate delivery charges tacked on.

Processing Time

After you order, our team prepares and packs it within 1–2 business days. Business days are Monday to Friday and don't include weekends or public holidays. You'll get a confirmation email as soon as your order is on its way.

Delivery Time

Once your order ships, it usually arrives within 5–10 business days. All up, that means most orders reach you within 6–12 business days from the time you order. Delivery windows are estimates and can vary a little depending on where you are and the carrier's schedule.

Order Tracking

When your order ships, we'll email you a tracking number so you can keep an eye on it. If you haven't received tracking details within a few business days of ordering, check your junk folder first, then reach out and we'll look into it.

Delays

Every now and then a delivery takes longer than expected because of carrier backlogs, weather, or busy periods such as holidays. We'll always do our best to help if something seems stuck — just get in touch and we'll chase it up with the carrier for you.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. We can't reroute a parcel once it's with the carrier, and orders returned to us because of an incorrect or incomplete address may need to be reshipped at additional cost. If you spot a mistake right after ordering, contact us as quickly as you can and we'll try to update it before it ships.

Damaged or Lost Parcels

If your order arrives damaged, or tracking shows it was delivered but it hasn't turned up, let us know and we'll help put it right. For anything that arrives faulty or damaged, see how we handle replacements and refunds in our Refund Policy.

Returns

Changed your mind or need to send something back? Our full return process, timeframes, and who covers return postage are explained in our Refund Policy.