Privacy policy

1. Our Commitment

At Jeff & Nikki, we respect your privacy and want you to feel at ease about how your information is handled. This Privacy Policy sets out what we collect when you use our website (the "Site"), why we collect it, and the choices you have. By using the Site, you agree to the practices described here. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

Depending on how you interact with us, we may collect:

Details you give us: your name, email address, phone number, and shipping and billing addresses when you order or get in touch.
Order information: the items you buy or return and your order history (your full card details are handled directly by our payment providers — we never see or store them).
Account information: a password and saved preferences if you create an account.
Messages: the emails and attachments you send our customer care team.
Automatic data: your IP address, device and browser type, and how you move around the Site, gathered through cookies and similar tools.

3. How We Use It

We use your information to:

process and ship your orders and handle returns or exchanges;
take payment securely and help prevent fraud;
reply to your questions and provide customer support;
send marketing emails where you've opted in (you can unsubscribe whenever you like);
understand how the Site is used so we can improve it;
meet our legal, tax, and accounting obligations.

4. Cookies

Cookies and similar technologies keep the Site running, remember your preferences, measure performance, and help us show relevant offers. You can control or disable cookies in your browser settings, though some features may not work as well if you do.

5. When We Share Information

We share your information only where it's needed to run the store, with:

Shopify, which hosts our Site and processes orders on our behalf;
payment processors, to handle transactions securely;
shipping and fulfilment partners, to deliver your orders;
analytics and marketing providers, to improve the Site and our communications;
advisers or authorities, where the law requires it.

We do not sell your personal information.

6. Overseas Handling

Because some of our providers operate in other countries, your information may be processed outside Australia, including in the European Union and elsewhere. Wherever it's handled, we take steps to keep it protected in line with applicable privacy laws.

7. How Long We Keep It

We hold your information only as long as we need it for the purposes above and to meet our legal obligations — for example, keeping transaction records for the periods tax law requires, and marketing preferences until you opt out.

8. Your Privacy Rights

You can ask to access the personal information we hold about you, request that we correct it, or ask us to delete it where we're able to. To make a request, email us at contact@jeffandnikki.com. We may need to confirm your identity first, and we'll respond within a reasonable time. If you have a concern about how we've handled your information, you can also raise it with the Office of the Australian Information Commissioner.

9. Children

The Site isn't directed at children, and we don't knowingly collect information from anyone under 16. If you believe a child has given us their information, please contact us and we'll remove it.

10. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe and to act quickly if an issue arises.

11. Updates to This Policy

We may update this Privacy Policy from time to time, and any changes will appear on this page. Continuing to use the Site after an update means you accept the revised policy.